🚚 Shipping Policy
This shipping policy applies to all orders placed through Jacket Squad and is designed to provide complete transparency regarding our delivery process. By placing an order on our website, you agree to the terms outlined below.
1. General Information
We currently ship within the United States only. Delivery times and shipping availability may vary depending on customer location and national holidays. We do not offer international shipping at this time.
2. Order Processing
Order Cut-Off Time:Â 6:00 PM (Pacific Standard Time, Los Angeles)
Handling Time: 1–3 business days
Processing Days:Â Monday to Friday (excluding holidays)
Orders placed after the cut-off time will be processed the next business day.
3. Shipping & Transit Time
Transit Time: 4–5 business days after order fulfillment
Shipping Days:Â Monday to Friday
Deliveries are handled by standard domestic carriers. A tracking link will be sent via email once your order has shipped.
4. Total Estimated Delivery Time
From order placement to delivery:
Estimated: 5–8 business days
5. Shipping Costs
We currently offer Free Standard Shipping on all orders within the U.S. No additional handling or packaging fees apply.
6. Address Changes
If you need to change your shipping address, please contact us within 24 hours of placing your order.
Once your order has shipped, we are unable to make address changes.
7. Order Cancellations
Orders can be canceled before they are shipped.
If your order has already been dispatched, please refer to our Return Policy for further assistance.
8. Lost or Damaged Packages
If your package arrives visibly damaged, we recommend rejecting the delivery and contacting us immediately.
If you were not present at the time of delivery and suspect damage or loss, please reach out to us as soon as possible for investigation and resolution.
9. Tracking Your Order
Once your order is shipped, we will send a confirmation email with a tracking number and link.
If you experience any issues tracking your shipment, please contact our support team for help.
10. Contact Us
If you have any questions regarding shipping or delivery, you can contact us at:
📧 Email: contact@jacketsquad.com
📞 Phone: +1 307 226 1732Â
🕒 Business Hours: Monday to Friday, 9:00 AM – 6:00 PM (PST)
11. Policy Updates
We reserve the right to update this shipping policy as needed. The most recent version will always be available on our website.